“Marketing without data is like driving with your eyes closed.”
Our customer satisfaction surveys take a measurement of how satisfied or happy the customer is with a product, service or specific point of interaction. In this sense, we ask if the product or service has met with their expectations, met their needs, and if issues have arisen, have they been resolved. Satisfaction helps you:
- How likely a customer is to recommend your product or service.
- A great way to explore service levels across different teams or areas of a business from customer service right through to billing and accounts
- It can highlight service areas that require training or extra resources.